HOW TO CONTACT US
Current version: February 2020
WHAT PERSONAL DATA DO WE COLLECT?
Website Visitors - If you are just browsing our website (fuzzyduckarmscote.com) we will not collect personal data.
Booking – We process your name, email address and telephone number and your booking related information to arrange your booking with us (which you may make with us directly or through an external booking platform). If you give us information on behalf of someone else, you confirm that the other person has agreed that you can.
Enquiries – We process personal information about you (such as your name, address, email address and telephone number and anything else that you provide to us) when you contact us to make enquiries so that we can respond to you.
Marketing - If you sign up to receive marketing emails, we will use your name and email address to send you the material you have requested. You can unsubscribe at any time by contacting us at the details set out above or clicking the "unsubscribe" link in the emails that you receive.
WHY DO WE PROCESS YOUR PERSONAL DATA, HOW IS IT LAWFUL AND HOW LONG DO WE KEEP IT FOR?
Booking, Enquiries - The legal basis we rely on for these purposes is for our legitimate interests i.e. we have good, sensible, practical reasons for processing your personal data which is in our interest. In this case, we use your personal data to arrange your booking with us and to respond to your enquiries. We have considered the impact on your interests and rights, and have placed appropriate safeguards to ensure that the intrusion on your privacy is reduced as much as possible. You can object to any of the processing that we carry out on the grounds of legitimate interests (see the section “Your Rights” to find out how).
Marketing - We rely on your consent when sending you marketing materials.
HOW LONG DO WE KEEP YOUR PERSONAL DATA FOR?
Booking, Enquiries – We keep your personal data for 12 months after you have made your booking or resolved your enquiry.
Marketing - We keep your personal data until you tell us that you no longer wish to receive the marketing material.
WHO WILL HAVE ACCESS TO YOUR PERSONAL DATA?
For key IT services such as website hosting, we use our parent company, Baylis & Harding plc, as our provider acting as our processor. We use other external providers that process your personal data as part of the services which they offer to us (such as email service providers). We take steps to ensure that our service providers process your data in accordance with the Data Protection Laws, only use it in accordance with our contract with them and keep it secure. If you would like more information about our processors, please contact us using the details at the "How to contact us" section.
We do not transfer your personal data outside the UK and the European Economic Area.
We strive to implement appropriate technical and organisational measures in order to protect your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access and any other unlawful forms of processing. We aim to ensure that the level of security and the measures adopted to protect your personal data are appropriate for the risks presented by the nature and use of your personal data. We follow recognised industry practices for protecting our IT environment and physical facilities.
As a data subject, you have the following rights under the Data Protection Laws:
- Right to object to processing of your personal data;
- Right of access to personal data relating to you;
- Right to correct any mistakes in your information;
- Right to prevent your personal data being processed;
- Right to have your personal data ported to another controller; and
- Right to erasure.
Some of these rights are qualified and do not apply in certain circumstances.
Rights in relation to automated decision making do not apply as we do not carry out any automated decision making.
To exercise your rights, contact us using the details given in the 'How to Contact Us' section.
If you do not think that we have processed their data in accordance with this notice, you should let us know as soon as possible. You can also complain to the ICO, the UK data protection regulator. Information about how to do this is available on its website at www.ico.org.uk.